June 13, 2024

Malawi bulletin

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Officers Trained In Customer Care

1 min read

By Amina Tepani Daudi

The training took place on Thursday, April 18, 2024, at Mangochi Multipurpose Hall, with 67 officers from various branches within the station in attendance.

Dzonzi stated that the training aimed to equip officers with customer care skills, addressing the issue of public trust in the Police Service. He emphasized the importance of effectively delivering services in the current democratic era.

He further stressed that police officers should meet the needs and expectations of the people they serve.

During the presentation, Inspector James Kumbikano, the Station’s Community Policing Coordinator, highlighted that 21st-century customers of the Malawi Police Services expect respect, speed, and convenience. He emphasized the significance of friendliness and efficiency in interactions.

At the close of the training, Senior Superintendent Richard Bullah, the General Duties Officer, expressed gratitude to the OC for the timely initiative. He noted that the officers had gained valuable knowledge to enhance their interactions with the public.

The station plans to conduct similar training sessions in other formations within its policing jurisdiction.

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